Romanos Macaroni Grill - Bad Service
I came with 3 other people on Wednesday evening around 5;30 just after I just had a day flying back to Ohio from California. I have been stopping at Romanos near the Cleveland Airport for many years and have never had the trouble we had this past week.
The waitress was ok and took our order but it was just after 7 before we got our meals. Over an hour! I did say something to her that I am undergoing chemo and cannot eat that late. So I ended up taking my food home...
not happy about that and didn't eat it till next day. We did not get a discount on our meal and our waitress just acted like every thing was ok. I thought I was talking to the manager and told her my dissatisfaction but nothing happened. It was not that busy either when we were there.
I do enjoy your food immensely but this type of service to all four of us was not acceptable. Thank you for reading this.
Reason of review: Order processing issue.
Location: Fremont, Ohio
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