My husband and I fell ill after eating the King Salmon entrees on Mother's Day evening. I woke up at 3 am Monday morning violently ill with all of the typical symptoms of food poisoning.
I couldn't get out of bed and had to call off of work on May 11th. When I went into the restaurant to share my concerns, the manager, Dan, had not yet arrived for his shift. The bartender I spoke with took down my information. When I briefly shared with him what happened to me, didn't even say, "I'm sorry" or offer any kind words.
By his actions, he made it clear that me being sick was not his concern. When I spoke with Dan, he said that no one else had complained of food poisoning as if to suggest that I was making up the whole story. I explained to him that I consulted with three friends who work in the medical field and all of them agreed that I had food poisoning, not a virus. It should be mentioned that I have no food allergies.
I have worked in the restaurant industry, and I dine out weekly. I have never had anyone treat me with such callousness and lack of concern. I clearly stated that I wanted nothing for free, just a refund for the meal that made me sick. When Dan asked if I wanted to escalate this situation, I told him yes.
He stated that I would be receiving a call from risk management on 5-13. I never received a call. When I located the number for and called the director of risk management myself, I left a message. That phone call wasn't returned.
I do not feel respected or cared about as a customer. When I shared this experience with others over the past few days, they were shocked at how I was treated.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Romanos Macaroni Grill. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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