Romanos Macaroni Grill

I have two favorite meals, so I or ordered my build your own pasta with rigatoni, bolognese and sausage favorite. So disappointed at the size of the pasta portion and the sauce was very runner and tasteless as if the pasta wasn't drained properly and it wasn't as flavorful as usual.

I asked for more sauce which helped. All in all, I was very disappointed when I left that I didn't have a really good meal. As I was leaving, I asked the bartender to speak to the kitchen manager and let him know that the entree was very unsatisfactory. Worst part, it was early and there was no rush or excuse for a bad meal.

Likely not going back, bummer.

My visit was on Saturday, 12/2 at 4:41. Invoice 310**** the bartender was Mia.

I had problem placing the order online for feast for 5 for $55. I called the Winter Garden location and a manager took my order to be ready on 6/5/23 at 4 pm.

I reached here in time and the manager on duty was called and she shrugged her shoulders with a mean look and said theres no order.

Im the manager

We waited patiently and they got the order in 35 mts .

I didnt hear a word of sorry or offer for 6 extra cookies or loaf of bread. Nothing

My husband worked in Disney Food service for 30 years and I worked for Morrison cafeteria for 25 years .

Please train your employees the need to apologize and to make some little effort to make the customer happy .

We were looking forward to dinner at macaroni grill as the last time we ate there was 2 years ago as we live in Canada. We selected Orlando Vineland location.

We were incredibly disappointed. Pasta was over cooked, sauces were mashed together with pasta (very unappetizing), salad lettuce was brown and bread looked like it was microwaved as it was flat and hard to chew. When I went to the washrooms it was beyond gross. I rarely write reviews but this site is in desperate shape.

A health inspector is warranted as we all dont feel great today and believe quality of food contributed. Only positive was the waiter.

Most disappointing experience. JoAnne

I recently went to your Rainbow and Lake Mead location in Las Vegas NV. I arrived at 1 pm on a Sunday afternoon the restaurant had a couple tables but wasn't overly busy.

I waited at the order pick up area for 15 minutes before anyone came to me to ask who I was picking up for. The food that I was picking up sat the entire time I waited uncovered on a unheated countertop. The 2 servers and 1 hostess that I saw were standing around doing nothing trying desperately to avoid eye contact with me. The hostess finally came to me and got the name for my order.

At that time the manager came out front. I waved him over so I could speak to him. I told him that I had waited 15 minutes before anyone acknowledged my presence at the pick up area. He then very rudely told me that the restaurant was short handed.

I replied that it only takes a moment to acknowledge someone so they don't feel ignored. He replied that he didn't care about my Togo order and that I could leave or he could refuse to give me the order. He then said that he didn't work for me and then walked away. I assume he went back to his office.

In my humble opinion this man shouldn't be in customer service.

Any manager that would make excuses before apologizing and would allow his staff to fail in such a spectacular way is hurting your brand. Thank you for your time I will not be going to this location ever again and will NOT recommend it to anyone else.