Mariajose Gmw
map-marker Reno, Nevada

It’s a complaint

I have 40.45 on my card the waiter comes back and said there is only 3.00 on it I need verification please can I speak to a live representative so I can explain card #starts with1452.8516 He actually took the card and I had to pay with another one payment #158**** Auth code 758215 reference2689**** check #158****
View full review
Caliah Ods
map-marker Denver, Colorado

I didn't have my usual yummy thismeal time.

I have two favorite meals, so I or ordered my build your own pasta with rigatoni, bolognese and sausage favorite. So disappointed at the size of the pasta portion and the sauce was very runner and tasteless as if the pasta wasn't drained properly and it wasn't as flavorful as usual.

I asked for more sauce which helped. All in all, I was very disappointed when I left that I didn't have a really good meal. As I was leaving, I asked the bartender to speak to the kitchen manager and let him know that the entree was very unsatisfactory. Worst part, it was early and there was no rush or excuse for a bad meal.

Likely not going back, bummer.

My visit was on Saturday, 12/2 at 4:41. Invoice 310**** the bartender was Mia.

View full review
1 comment
Guest

The time to ask for the manager is two bites into your meal IF your waitress did not follow your request to have it remade. Eating the poorly made meal and paying THEN complaining isn’t fair to you or the restaurant.

Vick Uln

Terrible service over cooked steak under cooked broccolini

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No customer service skills, the food was terrible I ordered a medium rare steak and got a well done steak the broccolini was under cooked extremely hard while the potatoes where very runny and I also ordered the unlimited soup but I was only served 1 bowl with no crackers then when I mentioned it I was told they could make a bowl to go for me Since I was ready to leave.
View full review

Preferred solution: Full refund

User's recommendation: Don’t go

Jaimy Zze
map-marker Alexandria, Virginia

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was over charged . Ask for adjustments refused and the food was horrible.I called twice to get the situation resolved. They were nasty and rude on the phone. Basically said do whatever you need to we dont care.
View full review

User's recommendation: Stay away

Marica Tbs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

Customer service issue

Romanos Macaroni Grill - Customer service issue

I had problem placing the order online for feast for 5 for $55. I called the Winter Garden location and a manager took my order to be ready on 6/5/23 at 4 pm.

I reached here in time and the manager on duty was called and she shrugged her shoulders with a mean look and said theres no order.

Im the manager

We waited patiently and they got the order in 35 mts .

I didnt hear a word of sorry or offer for 6 extra cookies or loaf of bread. Nothing

My husband worked in Disney Food service for 30 years and I worked for Morrison cafeteria for 25 years .

Please train your employees the need to apologize and to make some little effort to make the customer happy .

View full review
1 comment
Guest

They closed the one here. It was horrible and overpriced for cheap food.

Cristian M Zfr

Need help with gift card

We got a gift card to the restaurant, but the restaurant near us is permanently closed, so I was wondering if I could my gift card refunded or exchanged to another affiliated restaurant.
View full review
Loss:
$50
Cons:
  • Only restaurant near us is permanently closed

Preferred solution: Full refund

Aeryn Ilf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Club membership

I signed up for your club membership and mu birthdate went in with the wrong year. It should be 1956 not 2023. And it wont let me back in to correct because it says my email is already used. To change my email. I dont need to change my email how can you help me. Plus I never received an email confirming the sign up
View full review
Irina W Aod

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Gift cards

Romanos Macaroni Grill - Gift cards
Romanos Macaroni Grill - Gift cards - Image 2
We decided to buy a gift card for 25% Valentines discount and were charged for it but the card didnt work and the waitress tried it a few times. When I called customer service they said that they see transaction, however when I dialed the number for gift card balance it said it was $0. So we paid twice for Valentine dinner and she said she would have to escalate the issue. We just want our money back not mentioning promised discount.
View full review

User's recommendation: Not suitable for gifts cards

Irina W Aod

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Gift cards

Romanos Macaroni Grill - Gift cards
We decided to take advantage of 25% off promo and purchased a gift card online. The waitress tried three times and it didnt work. I call the helpline and they said the balance is $0. Then disconnected and no person to talk. We paid with the credit card but bank statement shows we were charged for the gift card anyway. Today another person said it will be escalated to get a refund. Forget the discount for Valentine promo, paid for Valentines dinner twice!
View full review

User's recommendation: Not suite for gift cards online

Moya Edj
map-marker Chesapeake, Virginia

Waiter took $85 off my card and my meal totalled $42

Was billed $42.92 but my card was charges $85. My friend dined with me. She paid cash for her meal which was about the same amount as mine. I spoke on the phone with a manage named Carrie. She stated that I would get my money back. I spoke with her in 1/26/23. I have yet to receive my money as of this morning I do not see a credit back to my card. I also have not heard back from her.
View full review
Jonathan S Rfs
map-marker Fort Worth, Texas

RUDE MANAGER

Updated by user Nov 24, 2022

Rude management at University Fort Worth Tx Location

Original review Nov 24, 2022
The manager, Daniel, at macaroni grill off a university in Fort Worth is rude. He was rude to me when I asked to speak with my wife he told me know and Ill figure it out myself.. Brittany was rude as well. She was working underneath him and also would not let me speak to my wife..
View full review
Cons:
  • Manager

User's recommendation: Don’t be rude

2 comments
Guest

Do you have a pattern of calling your wife at work? If so, they are probably sick of it. Unless this was a life or death emergency, you should not put your wife's job potentially on the line by pestering her at work.

Jonathan S Rfs

Rude manager Daniel at University Fort Worth Tx

View more comments (1)
Anonymous
map-marker Dallas, Texas

How can a location at lunch time and the place is empty say this?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Plano, TX at Park and Preston last Friday I went there for lunch at 11:30 a.m. and was told a large group came in at the last minute. So there is a 1 1/2 hour wait and there was hardly anyone in the main dining area. No excuse, poor planning and count me out going again
View full review
1 comment
Guest

This would be due to short staffing in the kitchen as well as with the waitstaff. Pretty much every restaurant is struggling to find staffing.

Jo-anne W Mxr
map-marker Orlando, Florida

Quality of meal

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We were looking forward to dinner at macaroni grill as the last time we ate there was 2 years ago as we live in Canada. We selected Orlando Vineland location.

We were incredibly disappointed. Pasta was over cooked, sauces were mashed together with pasta (very unappetizing), salad lettuce was brown and bread looked like it was microwaved as it was flat and hard to chew. When I went to the washrooms it was beyond gross. I rarely write reviews but this site is in desperate shape.

A health inspector is warranted as we all dont feel great today and believe quality of food contributed. Only positive was the waiter.

Most disappointing experience. JoAnne

View full review
Pros:
  • Waiter pleasant
Cons:
  • Quality of food and cleanliness of restaurant

Preferred solution: Let the company propose a solution

User's recommendation: Avoid

Alan I Flt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Honolulu, Hawaii

Not receiving specials via email for 3 weeks

I am a reward member. However Im not receiving specials as of 3 weeks ago. Why have I been dropped from your program?
View full review
Judy L Myp
map-marker Redlands, California

Poor customer service at one of your establishments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The server did not offer us any refills cheese peppers or any specials he only visitor table wants very poor customer service
View full review

Preferred solution: Full refund

User's recommendation: Don’t go to the Temecula site

Chris K Yso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Service Quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I recently went to your Rainbow and Lake Mead location in Las Vegas NV. I arrived at 1 pm on a Sunday afternoon the restaurant had a couple tables but wasn't overly busy.

I waited at the order pick up area for 15 minutes before anyone came to me to ask who I was picking up for. The food that I was picking up sat the entire time I waited uncovered on a unheated countertop. The 2 servers and 1 hostess that I saw were standing around doing nothing trying desperately to avoid eye contact with me. The hostess finally came to me and got the name for my order.

At that time the manager came out front. I waved him over so I could speak to him. I told him that I had waited 15 minutes before anyone acknowledged my presence at the pick up area. He then very rudely told me that the restaurant was short handed.

I replied that it only takes a moment to acknowledge someone so they don't feel ignored. He replied that he didn't care about my Togo order and that I could leave or he could refuse to give me the order. He then said that he didn't work for me and then walked away. I assume he went back to his office.

In my humble opinion this man shouldn't be in customer service.

Any manager that would make excuses before apologizing and would allow his staff to fail in such a spectacular way is hurting your brand. Thank you for your time I will not be going to this location ever again and will NOT recommend it to anyone else.

View full review
Pros:
  • Close to my neighborhood
Cons:
  • No customer service

Preferred solution: Apology

User's recommendation: Avoid this restaurant if you want good customer service

1 comment
Anonymous

He replied that he didn't care about my Togo order and that I could leave or he could refuse to give me the order. You paid for your order so technically he cannot do that. He can call the police on you, but they would make him give you the order that you paid for.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article