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I can't think of ONE restaurant or hotel in that city that doesn't treat customers like ***. I can't even write how bad it is here. But specifically avoid Macaroni Grill. The manager speaks to her staff like unruly kids and the place reeks of low morale. The manager...
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Anonymous
Anonymous

More than likely, more perfect than you will EVER be!

Anonymous
Anonymous

And of course your PERFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#675906
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When I got my check, it was for $29.19. I gave the waitress $40.00 and got back $10.00. Asked about the 81cents and was told that they do not give back (coinage) change! It's not about the 81 cents as I had no idea what the ticket would be before I received it. ...
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Anonymous
Anonymous

The no change thing is actually fairly normal for a number of restraunts.

Anonymous
Anonymous

For your information this isn't the web site for Macaroni Grill. You are on a general web site. Just feel free to say you aren't complaining about the eighty one cents, but ...

I liked
  • Service was good
I didn't like
  • Not giving correct change
#646979
Reply to reviews
Will preface with, we eat @ this Macaroni Grill least once a week, thru take out or in restaurant. Manager Brooks is totally inept at handling customer issue! Ordered Parmesan Blackened Chicken June 4, 2015 it was incinerated to a crisp, totally inedible! Asked to...
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Anonymous
Anonymous

I also had a very similar problem, but I asked to talk to their corporate management and all they could say was we are looking for new manager. They really don't seem to care...

3.0
I liked
  • Server
I didn't like
  • Manager inability to resolve issue
  • Managment skills
#645617
Reply to reviews

Romanos Macaroni Grill Chicken Review

Romanos Macaroni Grill
#763270
1.0
Details
Worst food i have ever had chicken was burned and full of gristle. The server seemed yo care less about the issue. She never even took time to say im sorry. It was almost as if we were inconvenience to mention our dissatisfaction. Will never dine here again!
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Diversity of Products or Services
Price Affordability
Staff
Website

Macaroni Grill Staff Review

Romanos Macaroni Grill
#762561
Poor service!!!! Server refused service as we walked through the door. No reason was given for this behavior.
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Wait Staff Review

Romanos Macaroni Grill
#652716
Just had the worst experience ever!! We did not get what we ordered and when we questioned our totally clueless waitress, Nikki, she told us we were wrong! Nope! No sorry! No water refills. Nothing!! We will never go back!! We eat out 4or 5 times a week and have never had such a bad experience!!!
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Food Review

Romanos Macaroni Grill
#593513
The food was good but I was lied to about a reduced price I would receive & wasn't even advised of it until I noticed the bill.
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My husband and I fell ill after eating the King Salmon entrees on Mother's Day evening. I woke up at 3 am Monday morning violently ill with all of the typical symptoms of food poisoning. I couldn't get out of bed and had to call off of work on May 11th. When I went...
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Anonymous
Anonymous

I had the exact same issue . We also found hair in my roommates food while there . Different location and food ordered but the attitude was the same . The manager Tim Tracy wa...

Anonymous
Anonymous

What position in the medical field do your friends have----------janitors? Anyway a diagnosis with no exam and testing can't tell you a blasted thing. More than likely you a...

#635669
Reply to reviews
My husband and i had lunch last week at mg in pensacola fl. He ordered a chicken dish fom lunch special and i ordered grilled chicken. I substituted broccoli rob for pasta. very disappointed. My chicken appeared to have been frozen, was dry not to mention thin and...
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Anonymous
anonymous

It couldn't have been that bad if you waited a week to do your complaining. What makes you think frozen chicken is dry? Most restaurants receive their meats frozen. Being y...

#614857
Reply to reviews
My wife because extremely ill after eating the scallops and spinach salad. Less important but still troubling...my chicken was very dry, my daughters ravioli was overdone and the Alfredo had bacon bits in it and she is a vegetarian! This was very troubling and we will...
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Anonymous
anonymous

Of course your wife was medically diagnosed, so therefore, you know her illness was caused by the food that she ate, instead of having the good old fashioned stomach flu.

1.0
I didn't like
  • Food
  • Atmosphere
  • Service
#599322
Reply to reviews
Went to the mg in strongsville in a word horrible!!!!!!! Ordered pork shank wife ordered moms trio waitress came back and said they were out of pork shank so I opted for spaghetti and meatballs what a mistake!!!!!! The meatballs could have bounced off a wall they were...
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Anonymous
Anonymous

One can hardly expects an authentic Italian meal from a chain restaurant that microwaves everything.

#592181
Reply to reviews
Are you familiar with restaurant "gift cards"? During certain occasions, some restaurants offer gift cards for sale, for later redemption, cumulatively discounted, exclusive of alcoholic beverages, at successive visits. As an incentive, some offer "bonus cards",...
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Anonymous
Anonymous

I just found out the hard way. Ripoff. Will complain.

Anonymous
Anonymous

Waaaaaaaaaaah waaaaaaah !

3.5
I liked
  • Service
I didn't like
  • Pricing
#581957
Reply to reviews
This is the third time the Frederick, Maryland location has f**ked up our meal. The manager keeps coming over to make excuses but the *** still happends. Plus the wait staff makes it a federal offence if you don't order desert. They lost my business. We did notice...
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#536694
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We love going to the Macaroni grill. Good food, good service for us since 2004. Tonight I was just a little more dissapointed than before. I usually get the Seafood del Mare - love it. A nice portion, great taste etc. But this time Instead of equal portions of seafood...
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Anonymous
Anonymous

Could have been a kitchen mistake that would have been easily rectified had you requested the manager.

4.0
#527860
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